Privacy Policy

Perception Skin is committed to protecting your personal information. This privacy policy explains how we manage your personal information.

By engaging with us — including purchasing our products, signing up for our newsletter, or joining any loyalty program — you agree to this privacy policy.

You don’t have to provide personal information if you don’t want to, but if you don’t, it may limit our ability to provide certain products or services. For example, we can’t deliver your order unless you provide a delivery address.

What is Personal Information?

When we talk about personal information, we mean information (like your name, address, or email). You may be identifiable either directly or indirectly. It doesn’t matter if the information is true or written down — if it relates to you, it counts as personal information.

What Personal Information We Collect

The information we hold about you depends on how you interact with us. This may include:

Your name, contact details, and delivery addresses
Your date of birth and gender (if relevant)
Your order history and product preferences
Payment details (securely processed via our provider)
Your skin and beauty preferences or profile
Feedback, complaints, or reviews you share
Data collected from our website or social media, including IP addresses and cookies

How We Collect Your Information

We usually collect personal information directly from you — for example, when you:

Shop on our website or in person
Join our newsletter or loyalty program
Contact us with questions, feedback, or complaints

Why We Use Your Information

We use your personal information to:

Process and deliver your orders
Provide access to our website and relevant content
Share promotions, competitions, or events (if you consent)
Understand your preferences and improve our products and services
Respond to questions, complaints, or requests for refunds or exchanges
Comply with legal or regulatory requirements

We never sell your personal information.

Who We Share Your Information With

We may share your information with trusted service providers who help us deliver products or services (like payment processors, shipping providers, or IT support).

We may also share information if required by law, such as with regulators or law enforcement.

All service providers are required to keep your information safe and only use it for the purpose we specify.

How We Protect Your Information

Your information is stored securely on our systems or those of our service providers.

Only authorised Perception Skin staff and contractors who need access to your information can see it, and they must treat it as confidential.

We securely delete information we no longer need unless the law requires us to keep it.

Cookies and IP Addresses

We may use cookies to improve your experience, track trends, or remember returning visitors. You can change your browser settings to refuse cookies, but some features may not work as intended.

We may use services like Google Analytics to understand how people use our website. This helps us improve our site and protect against fraud.

Access and Correction

You can ask us what personal information we hold about you and request updates. Contact us: info@perceptionskin.com.au

We’ll respond as soon as possible and explain if we cannot make a requested change.

Changes to this Policy

We may update this policy from time to time. The latest version will always be available on our website.