Shipping policy

We’re delighted to deliver our plant-powered skincare to customers in Australia and now internationally. Every order is packed with care to ensure your products arrive safely and beautifully.

Shipping Within Australia

We ship Australia-wide.

• Processing time: 2–7 business days

• Delivery time: Varies by location

• Tracking: All orders include tracking details once dispatched

We are a growing Australian brand, and we take great care in preparing each parcel to ensure an exceptional experience.

International Shipping

All international orders are charged a flat rate of AU$27. Orders over AU$279 ship free.

Duties & Taxes: Orders shipped outside of Australia may be subject to customs duties, taxes, and fees charged by the destination country. These are the responsibility of the recipient and are not included in your order total.

Please note: Shipping charges are non-refundable. If a parcel is refused or undeliverable, return shipping costs will be deducted from your refund. Perception Skin is not liable for delays or losses once an order is in the Australia Post system.

Order Processing

All orders domestic and international are processed within 2–7 business days. You will receive a tracking number once your order has been dispatched.

Thank you for supporting Perception Skin. As a small, growing Australian skincare brand, your trust and enthusiasm mean everything to us. We’re thrilled to now serve both our Australian community and customers around the world.